Privacy policy

What we collect

When you request a quote, call us or email us, we collect the information you choose to give us. Typically this includes your name, phone number, email address, the address of the property you are building on, the details of the building you are planning, and any photos or site plans you upload.

Our website also records standard technical information such as pages visited and general location, used only to understand how the site is performing.

How we use it

We use your information for one purpose: to prepare and discuss your quote, and to design, engineer, approve and build your project if you proceed. The site address is used for site-specific engineering, wind classification and council requirements.

We may contact you by phone, email or SMS about your enquiry. We do not add you to marketing lists without your agreement.

Who we share it with

We never sell your information and we never share it with third parties for marketing.

We share only what is necessary with the parties involved in delivering your project - for example engineers, building certifiers, the relevant local council, and suppliers or subcontractors engaged on your build. Our website, email and quote records are held with reputable service providers who store data securely on our behalf.

How long we keep it

Quote enquiries are retained so we can follow up and reference previous discussions. Records relating to completed building work are kept for the period required under Queensland building, warranty and taxation law.

Security

Information submitted through this website is transmitted over an encrypted connection and stored in access-controlled systems. While no online system can be guaranteed completely secure, we take reasonable steps to protect your information from misuse, loss and unauthorised access.

Access, correction and complaints

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it where we are not required by law to keep it. Contact us using the details below and we will respond promptly.

If you are not satisfied with how we have handled your information, you can raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au.